Intelligence Reports
The statistics of cybercrime and fraudulent eCommerce transactions are staggering. In a survey, one in ten consumers feels they had been cheated online in the past year. The number of chargeback claims is at record highs. Banks are overwhelmed with the volume of complaints and are more selective about which ones they pursue.
A powerful tool in the consumer’s fund recovery arsenal is the intelligence report. Those who are not familiar with chargebacks, wire recalls or complaints about forex scams may not be acquainted with intelligence reports, but they can be a decisive factor in bolstering a consumer’s case.
Intelligence reports are a summary of the consumer’s experience with the merchant and broker, a record of transactions and communications and evidence that bolster the consumer’s claim. In addition, the intelligence report can go into depth about the merchant’s history and discuss legal problems and consumer protection issues they might have had in the past. If the merchant or broker has disappeared, the intelligence report can contain clues that could help investigators track them down.
It is advisable that consumers work together with a fund recovery agency experienced at drafting intelligence reports that achieve results. Chargebax has the expertise and the right strategies to make your chargeback claim successful. We consult with clients and draw up intelligence reports that can be used to bolster your claim with banks and to help investigators track down a fraudulent broker or merchant.