Intelligence Reports

The statistics of cybercrime and fraudulent eCommerce transactions are staggering. In a survey, one in ten consumers feels they had been cheated online in the past year. The number of chargeback claims is at record highs. Banks are overwhelmed with the volume of complaints and are more selective about which ones they pursue.

A powerful tool in the consumer’s fund recovery arsenal is the intelligence report. Those who are not familiar with chargebacks, wire recalls or complaints about forex scams may not be acquainted with intelligence reports, but they can be a decisive factor in bolstering a consumer’s case.

Intelligence reports are a summary of the consumer’s experience with the merchant and broker, a record of transactions and communications and evidence that bolster the consumer’s claim. In addition, the intelligence report can go into depth about the merchant’s history and discuss legal problems and consumer protection issues they might have had in the past. If the merchant or broker has disappeared, the intelligence report can contain clues that could help investigators track them down.

It is advisable that consumers work together with a fund recovery agency experienced at drafting intelligence reports that achieve results. Chargebax has the expertise and the right strategies to make your chargeback claim successful. We consult with clients and draw up intelligence reports that can be used to bolster your claim with banks and to help investigators track down a fraudulent broker or merchant.

What Are Intelligence Reports?

Intelligence reports contain information that a bank or an investigator needs to assist in a merchant dispute or a fraud investigation. It contains records of transactions, emails, chats, and other communications, a merchant’s history, and other claims that may have been made against them. Basically, an intelligence report contains all of the information necessary to prove the consumers claim and justify a chargeback claim, a wire recall or crypto recovery.

How Intelligence Reports Are Used in Fund Recovery?

Intelligence reports can greatly improve your chances of a successful fund recovery in the following ways:

To Make a Case to the Banks on Behalf of Clients
To Help Investigators Track Down Fraudulent Brokers and Merchants
To Unmask Cyber Criminals on the Blockchain
To Present to Government Agencies

In the case of a chargeback claim, the burden of proof is on the consumer to demonstrate that they did not receive a product or service that was consistent with promises. Despite the adage “The customer is always right,” which is becoming less true than it was in the past, the customer is usually less experienced in the claims process than the merchant.

In addition, the merchant may often have more pull with the banks because the banks do not want to jeopardize their relationship with merchants by granting too many chargebacks. Therefore, an intelligence report is an important weapon a customer can use to ensure the there is an even playing field in a dispute with a merchant.

In cases where the broker or the merchant has disappeared, an intelligence report provides information that will help investigators track down the fraudulent party. Those who create scams tend to have similar patterns, use slogans that sound the same, and present deals with wording that is familiar. They do not tend to re-invent the wheel. Therefore, a detailed intelligence report can provide investigators with enough to go on to make it easier to track down disappearing brokers and fake merchants.

Tracking down crypto scams on the blockchain can be even tricker and that is where crypto reports come into play. Although the blockchain is anonymous, all transactions are recorded. Investigators can unmask scams by looking at specific patterns. An intelligence report will demonstrate these patterns within a certain case that allows forensic experts to map out trends and unmask crypto scams.

Intelligence reports can also be brought along with complaints to government agencies that investigate fraud of all kinds. Fund recovery experts understand what these agencies are looking for and what kind of evidence and information is relevant. Therefore, they can help law enforcement and regulatory agencies take action against merchant fraud and broker scams.

What Is the Process of Drawing Up an Intelligence Report?

Drawing up an intelligence report can be straightforward or be more complex depending on the situation, the type of fraud or dispute, and the amount of information available. It begins with a consultation with the client who provides documentation as well as a detailed account of their interaction with the merchant or broker.

In general, the more information the customer provides the better, but fund recovery experts will pinpoint what type of data is needed and will ask for the customer to provide documents. From that point, the fund recovery agency will undertake its own investigation and see if the client’s account of the situation fits a pattern. They will bring in additional information including evidence and speculation about who the fraudulent party may be, how to contact them, and what other associations they may have. The fund recovery agency will present the intelligence report to the banks or other agencies and will assist with the process of investigating or negotiating.

Not just any intelligence report will do the job. A fund recovery with in-depth knowledge of the process of drafting a report will know the right language to use, formatting, and how to present the facts. In addition, ChargeBax has a working relationship with banks and law enforcement and can touch base and cooperate in a way that will yield results.

How Will ChargeBax Help?

Given the increasing challenges in the chargeback process, you need to have someone on your side. Chargebax experts have dealt with numerous chargebacks and have helped our clients retrieve funds from crypto scams, forex scams, and merchant frauds. We have a strong working relationship with banks and can give you the strategies you need to get your funds back.